Behind Every Successful Property: Buyers Access Account Management Inside Edition
On-site property management teams face insurmountable challenges that are highly unpredictable at times. Every day, opportunity to overcome multiple obstacles exists. With the best intentions, purchasing activities frequently cannot be managed by on-site teams without additional support. That is where Buyers Access and the Account Management team come into play and can add extensive supplemental resources to aid in the domination of purchasing and procurement activities. Your company on-site teams will not fully execute and optimize purchasing by working just a bit harder or longer. They need expert resources and support, they need a Buyers Access Account Manager.
Account Managers at Buyers Access are what your company needs to outperform the average competitor in today’s market. Our Account Management group is responsible for optimizing the purchasing of 600,000+ units across the nation, and we have been doing it for 35+ years. In addition, a full Member Services department exists to support the daily expense optimization at your properties, and act as an extension of your site teams by doing administrative legwork.
So, what is this mysterious species, a Buyers Access Account Manager?
Buyers Access Account Manager (n.):
1. Heroic purchasing optimization warriors who save property management companies from wasting time and money. 2. A secret weapon who requires a diet of wasted time, money, and frivolous spend. 3. Obsessive, over caring, sometimes crazed, forward thinkers.
Sometimes the full impact of the many challenges experienced at the on-site level are hard to realize in full capacity if the observer is not in the trenches. The Account Management team at Buyers Access is nothing short of a dynamic group of people, but how can they impact your business.
Below are a few examples of the many successes that took place in 2019.
- Over 500 toilets were purchased and installed, generating a total savings of $70,000! Strategic sourcing and negotiation combined with a streamlined, all-in-one solution created this huge savings. Through the help of a Buyers Access Account Manager, when this project was rebid under an all-in-one philosophy, the new quote was $20K less than the best quote previously obtained.
- A medium-sized, established, customer elected to have in-person training for over 50 of their on-site team members. Closing out 2019, the results were an increased NOI through an overall reduction in purchasing expenditures. The team reported that the training helped them a great deal and they feel they operate more efficiently through using the Buyers Access resources at their full capacity.
- 15 consecutive renovations executed within one year were accomplished by an owner with the support of a Buyers Access Account Manager. The Account Manager worked together with the owner to plan, track, standardize, install, audit, and execute all 15 projects, and acted as the de-facto Project Manager. Products with higher durability replaced less expensive options, however this member paid less! Credits and additional rebates were found that the company qualified for, pricing consistency checks and balances were established, and savings/rebates were substantial. This made investor calls a breeze for leadership!
2019 strategy won’t make 2020’s NOI
Multifamily management companies have weathered significant changes in regulations in 2019. New laws ranging from rent control implementation in some states to extension of the “notice-to-cure” period on evictions in others, to revenue from ancillary income being more heavily regulated by some local jurisdictions . All these new challenges have made not only the 2020 budget process more difficult, but also day to day operations. Buyers Access members hold a distinct advantage for many of these challenges through their connection to our program. They have Account Managers negotiating on their behalf often uncovering saving opportunities, standardizing product lists yielding competitive and consistent pricing, and uncovering potential rebates by aggregating sourcing from suppliers.
The bar is set high and it raises daily. Through brilliant strategy, firm negotiations, and endless support, companies win, and so do we for them! Most Buyers Access team members have been on site and know first- hand the challenges that exist, they have lived it. Strategic planning on budgets with Buyers Access vs. those without are like night and day due to the support, resources, and saving strategies Account Managers help implement.
I asked one Account Manager to tell me about an experience where she impacted the lives of others through the mastery of her craft, and here’s what she said.
“I would have to say that happens daily. Having been on-site, I know how much we do daily to help managers and maintenance staffs, and they do too. Sometimes it is as simple as telling them which dishwasher they usually order. We are always here to lean on. That’s a big deal.”
What is stopping you from gaining “access” with the Buyers Access program at your organization?